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Giving Customers More Ways to Get Answers…Fast!

04.21.17

When customers log in to their NaviGate Prepared portal they will quickly notice a new addition – a live chat feature in the lower left corner. A click of the button starts a chat with one of our own Customer Success team members. Take advantage of access to a dedicated specialist ready to answer questions when you need it most – while working on the site!

The Customer Success team members you’ll be chatting with are the same professionals conducting our live webinars, onboarding new schools and working with the product daily. Their experience will allow you to quickly get the answers you’re looking for and keep you moving through your day.

Live Chat Feature

Options that Work for You

We are excited to provide service and support across multiple channels including email, phone and now live chat. With the introduction of live chat, our goal is to provide another avenue for our customers to find the answers they need in a quick and effective manner.

Live Chat Example

  • It’s Convenient –Real-time responses when and where you are working in NaviGate Prepared.
  • It’s Familiar – Popularity of live chat is on the rise and it’s just like texting a friend.
  • It’s Fast – A great option to phone tag or back and forth emails.
  • It’s Personal –  Chat with Customer Success team members you know.

If you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company. If so, you know how easy it is to use. Access our live chat feature by signing into your school’s portal. Simply click on the chat icon in the lower left corner and begin your conversation – it’s that easy.

We look forward to chatting!

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